The support desk
that stays calm under load.
DeskHive turns inbound chaos into a measurable queue. AI triage, SLA clocks, role-based teams and a customer portal — multi-tenant and production-hardened from line one.
No credit card · 3 seats free · live in 2 minutes
The product
Everything a support team needs, nothing that gets in the way.
AI triage that actually helps
Every inbound ticket is summarised, categorised, and prioritised by Gemini — with a suggested first reply your agents can send or edit.
SLA clocks on every ticket
Per-priority response targets with live countdown rings. See what is about to breach before it does, not after.
Roles that mean something
Owner, agent and viewer with least-privilege access — enforced in the app and again in the database with row-level security.
A portal per workspace
Customers file and track tickets at your own branded portal. No account required, rate-limited, abuse-resistant.
Tamper-evident audit trail
Every state change is hash-chained and append-only. Export a verifiable history for compliance and incident reviews.
Multi-tenant by design
Each workspace is fully isolated. One forced RLS policy stands between every query and another tenant's data.
Built to be trusted
Production-grade, not demo-grade.
DeskHive ships with the controls most products bolt on later: tenant isolation enforced in the database, audit trails you can verify, and abuse prevention on every public surface.
Simple, seat-based pricing
Start free. Upgrade when your team grows.
Free
For small teams
- ✓ Up to 3 seats
- ✓ Unlimited tickets
- ✓ Customer portal
- ✓ SLA tracking & audit log
Pro
For growing support orgs
- ✓ Unlimited seats
- ✓ Gemini AI triage & draft replies
- ✓ Priority SLA policies
- ✓ Everything in Free